Connector Terms

Last updated: 20.03.2026

These Connector Terms ("Connector Terms") govern your access to and use of connectors, integrations, APIs, webhooks, embedded components, and third-party service links made available by Corelio.AI, operated by Aeternus Wealth Inc LLC-FZ ("Corelio.AI," "Corelio," "we," "us," or "our").

These Connector Terms supplement our general Terms of Use, Privacy Policy, Cookie Policy, and any applicable order form, statement of work, subscription terms, or other service-specific terms (together, the "Corelio Terms"). If there is a conflict between these Connector Terms and a signed order form or statement of work, the signed commercial document will control to the extent of that conflict.

By enabling, connecting, authorizing, installing, using, or relying on any Connector, you agree to these Connector Terms.

1. Scope

1.1. These Connector Terms apply to any feature that allows Corelio.AI or your configured assistants, workflows, dashboards, automations, web widgets, or related services to connect with, read from, write to, send data to, receive data from, trigger actions in, or otherwise interact with any third-party service or system.

1.2. Connectors may include, without limitation:

• CRM and sales tools;
• calendars and scheduling tools;
• telephony, messaging, and communications providers;
• email providers;
• forms, documents, and storage platforms;
• payment, billing, and commerce platforms;
• databases, spreadsheets, and analytics tools;
• webhooks, APIs, and custom integrations;
• internal systems made available by you or your vendors.

1.3. Certain Connectors may be provided directly by Corelio.AI, while others may depend on third-party APIs, SDKs, embedded tools, or external infrastructure.

2. Definitions

"Connector" means any integration, connection, adapter, webhook, API link, sync, embedded script, or other mechanism that connects Corelio.AI services with a third-party service or a system controlled by you.

"Third-Party Service" means any product, platform, software, API, communication provider, calendar provider, CRM, storage system, payment tool, messaging service, analytics provider, or other external service that is not operated by Corelio.AI.

"Customer Data" means any data, content, personal data, metadata, transcripts, call logs, recordings, messages, knowledge base files, credentials, configuration data, or other information submitted to Corelio.AI by or on behalf of you, your users, your customers, or your connected systems.

"Authorized User" means any individual whom you permit to access your Corelio.AI account or workspace, including employees, contractors, agents, and representatives.

3. Eligibility and Authority

3.1. You represent and warrant that:

• you are legally able to enter into these Connector Terms;
• you have the authority to bind the entity on whose behalf you use the Connector;
• you have the right to connect the relevant Third-Party Service or internal system;
• you have all necessary permissions, licenses, notices, and consents required to authorize the data flows and actions you configure.

3.2. If you enable a Connector on behalf of a company, client, affiliate, or other third party, you represent and warrant that you are duly authorized to do so.

4. Enabling and Using Connectors

4.1. A Connector may require you to:

• authenticate with a Third-Party Service;
• provide API keys, tokens, login credentials, webhook URLs, or other access credentials;
• configure permissions, scopes, triggers, or action settings;
• approve data synchronization or action permissions.

4.2. By enabling a Connector, you authorize Corelio.AI and, where applicable, the relevant Third-Party Service to exchange data and instructions as configured by you.

4.3. You are solely responsible for:

• selecting which Connector to enable;
• determining what permissions or scopes are granted;
• reviewing the data fields and actions involved;
• validating that the configuration is accurate, lawful, and appropriate for your use case.

4.4. You acknowledge that Connector behavior depends on your configuration and the availability and behavior of the applicable Third-Party Service. Incorrect setup may cause failed actions, incomplete syncs, duplicate actions, missing records, or unintended outputs.

5. Third-Party Services

5.1. Connectors may depend on Third-Party Services that are not controlled by Corelio.AI.

5.2. Your use of any Third-Party Service remains subject to that provider's own terms, privacy notices, security practices, data retention policies, usage restrictions, technical limits, and pricing.

5.3. Corelio.AI is not responsible for:

• the acts or omissions of any Third-Party Service;
• changes to third-party APIs, endpoints, permissions, pricing, or availability;
• outages, delays, throttling, or deprecations imposed by third parties;
• third-party data loss, corruption, deletion, or security incidents;
• charges, penalties, or disputes arising under third-party contracts.

5.4. If a Third-Party Service suspends, revokes, blocks, restricts, or modifies access, the related Connector may stop working without notice.

6. Customer Responsibilities

6.1. You are responsible for ensuring that your use of Connectors complies with all applicable laws, regulations, industry standards, contractual obligations, and internal policies.

6.2. You must not use any Connector in a way that:

• violates privacy, consumer protection, telecom, employment, financial, healthcare, advertising, or anti-spam laws;
• exceeds the permissions granted by the relevant data subject, customer, or system owner;
• causes unauthorized profiling, unlawful monitoring, unlawful scraping, or unlawful data extraction;
• sends or triggers fraudulent, misleading, abusive, unlawful, or deceptive communications;
• attempts to bypass technical or commercial restrictions imposed by Corelio.AI or any Third-Party Service.

6.3. You are solely responsible for the legality of:

• the contacts, leads, records, and recipients you import or connect;
• any phone calls, messages, emails, calendar actions, CRM updates, or automations triggered through a Connector;
• all notices, disclosures, and consents required for call recording, AI interaction, outreach, scheduling, marketing, or personal-data processing.

7. Credentials and Security

7.1. You must keep all Connector credentials secure, including API keys, access tokens, private endpoints, webhook secrets, and login credentials.

7.2. You must not share Connector credentials with unauthorized persons or embed them in insecure public code, client-side scripts, or publicly accessible repositories.

7.3. If you suspect that any Connector credentials have been compromised, you must promptly rotate, revoke, or replace them and notify us without undue delay if the incident may affect Corelio.AI services.

7.4. We may suspend or disable a Connector if we reasonably believe it poses a security, fraud, abuse, privacy, or compliance risk.

8. Data Processing and Privacy

8.1. Connector use may involve the transmission, storage, transformation, synchronization, enrichment, or deletion of Customer Data between Corelio.AI and one or more Third-Party Services.

8.2. Depending on the specific use case, Corelio.AI may act as an independent controller; a processor / service provider acting on your instructions; or a provider of technical tools that facilitate your direct interaction with a Third-Party Service.

8.3. You are responsible for determining whether you are acting as a controller, processor, joint controller, service provider, or equivalent role under applicable law in relation to Customer Data processed through Connectors.

8.4. You must ensure that you have a valid legal basis for all personal-data processing performed through Connectors, including any transfer of data to third parties.

8.5. You must not use a Connector to transmit or expose personal data, special-category data, protected health data, financial data, authentication secrets, or other sensitive information unless such use is expressly supported by the relevant service; you have implemented appropriate safeguards; all required contractual, legal, and regulatory conditions are satisfied.

Our handling of personal data is further described in our Privacy Policy and any applicable data processing terms.

9. Customer Data Accuracy and Instruction Risk

9.1. Corelio.AI does not verify the completeness, legality, accuracy, or freshness of data supplied through your Connectors.

9.2. If your Connector setup causes an action to be taken based on inaccurate, outdated, incomplete, duplicated, or misleading data, you are responsible for the consequences of that configuration.

9.3. You are responsible for reviewing and testing automations before deploying them in production, especially where the Connector may:

• create or modify records;
• schedule or cancel appointments;
• send messages or place calls;
• update CRM or billing states;
• trigger escalations or customer-facing actions.

10. Availability, Changes, and Deprecation

10.1. We may add, remove, modify, suspend, limit, or discontinue any Connector at any time.

10.2. We do not guarantee that any Connector will remain available, unchanged, or backward-compatible.

10.3. Connector functionality may vary by subscription tier, geographic availability, technical environment, or third-party limitations.

10.4. We may impose rate limits, fair-use restrictions, action limits, security requirements, verification checks, or technical constraints on Connector usage.

11. Fees and External Charges

11.1. Use of a Connector may consume credits, minutes, usage allocations, or platform quotas under your Corelio.AI plan; or trigger third-party usage charges, telecom charges, messaging charges, storage charges, API charges, or overage fees.

11.2. Unless expressly stated otherwise in writing, you are solely responsible for all third-party fees and charges associated with your Connector usage.

11.3. Corelio.AI is not responsible for disputes between you and any Third-Party Service regarding pricing, overages, invoices, or service credits.

12. Support Boundaries

12.1. Corelio.AI may provide general technical guidance for certain Connectors, but we do not guarantee support for:

• third-party outages;
• third-party account issues;
• deprecated endpoints or changed permissions;
• custom code written by you or your vendors;
• unsupported use cases or unofficial workarounds.

12.2. Where an issue originates primarily from a Third-Party Service, you may need to contact that provider directly.

13. Beta and Experimental Connectors

13.1. Some Connectors may be labeled beta, preview, early access, experimental, or similar.

13.2. Beta or experimental Connectors may be incomplete, unreliable, change without notice, or be withdrawn at any time.

13.3. Unless expressly stated otherwise, beta and experimental Connectors are provided "as is" and may be subject to reduced support.

14. Suspension and Termination

14.1. We may suspend, disable, restrict, or terminate access to any Connector immediately if we reasonably determine that:

• your use creates a security, fraud, abuse, privacy, or legal risk;
• you breach these Connector Terms or the Corelio Terms;
• a Third-Party Service requires or requests suspension;
• continued operation is technically impractical or commercially unreasonable.

14.2. You may stop using a Connector at any time by revoking access, disconnecting the relevant Third-Party Service, and removing any associated credentials or configurations from your account.

14.3. Suspension or termination of a Connector does not automatically terminate your main Corelio.AI account or subscription unless otherwise stated.

15. Intellectual Property

15.1. Corelio.AI and its licensors retain all rights, title, and interest in and to the Corelio.AI platform, software, interfaces, workflows, prompts, orchestration logic, documentation, and related technology.

15.2. Except for the limited rights expressly granted under the Corelio Terms, no rights are granted to you by implication, estoppel, or otherwise.

15.3. You retain your rights in Customer Data, subject to the rights you grant to us to host, process, transmit, transform, and use that data as necessary to provide the services and operate the Connectors in accordance with your instructions and applicable law.

16. Disclaimers

16.1. Connectors are provided on an "as available" and, to the fullest extent permitted by law, "as is" basis.

16.2. To the fullest extent permitted by law, Corelio.AI disclaims all warranties, express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation.

16.3. We do not warrant that any Connector will:

• function continuously or without interruption;
• be compatible with every third-party environment;
• prevent duplicate, delayed, failed, or incorrect actions;
• satisfy your regulatory, operational, or commercial requirements without further configuration or review.

17. Limitation of Liability

17.1. To the fullest extent permitted by law, Corelio.AI will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, data, customers, contracts, or anticipated savings, arising out of or related to any Connector or these Connector Terms.

17.2. To the fullest extent permitted by law, Corelio.AI will not be liable for losses arising from your configuration choices; inaccurate or incomplete third-party data; unauthorized use of credentials; third-party outages or service changes; failed or delayed syncs; unintended automations or actions caused by your setup or instructions; legal claims by your customers, leads, users, or counterparties relating to your use of Connectors.

17.3. To the fullest extent permitted by law, Corelio.AI's aggregate liability arising out of or relating to these Connector Terms will not exceed the lesser of:

• the amounts paid by you to Corelio.AI for the relevant services during the three (3) months preceding the event giving rise to the claim; or
• one hundred U.S. dollars (US $100),

except where a different liability cap is expressly stated in a signed commercial agreement.

17.4. Nothing in these Connector Terms excludes liability that cannot lawfully be excluded or limited.

18. Indemnity

18.1. You will defend, indemnify, and hold harmless Corelio.AI, its affiliates, officers, directors, employees, contractors, and agents from and against any third-party claims, actions, liabilities, damages, judgments, fines, penalties, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• your use of any Connector;
• your Customer Data;
• your breach of these Connector Terms or the Corelio Terms;
• your violation of applicable law or third-party rights;
• your failure to obtain required permissions, notices, or consents;
• your dispute with any Third-Party Service or end user.

19. Changes to These Connector Terms

19.1. We may update these Connector Terms from time to time.

19.2. Updated Connector Terms become effective when posted, unless a later effective date is stated.

19.3. Your continued use of any Connector after the effective date of updated Connector Terms constitutes acceptance of the revised terms.

20. General

20.1. These Connector Terms form part of the Corelio Terms and should be read together with them.

20.2. If any provision of these Connector Terms is found unenforceable, the remaining provisions will remain in effect.

20.3. No waiver of any breach or default will be deemed a waiver of any subsequent breach or default.

20.4. These Connector Terms do not create any partnership, joint venture, fiduciary, employment, or agency relationship between you and Corelio.AI.

21. Contact

If you have questions about these Connector Terms, please contact:

• Corelio.AI — Operated by Aeternus Wealth Inc LLC-FZ
• Address: Shared Desk, 6th floor, Meydan Grandstand, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
• Legal contact: legal@corelio.ai
• Registration / license number: 104462901000001

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